Adobe Creative Cloud Has Been Down for Almost 24 Hours

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Image: Chip Chipman/Bloomberg/Getty Images

By Karissa Bell2014-05-15 18:46:23 UTC

Adobe's Creative Cloud is in the midst of a massive outage that has lasted for more than 18 hours and has affected users throughout the United States, Europe and Asia.

Creative Cloud subscribers are currently unable to access their accounts, download applications or make purchases or upgrades. Adobe has identified the cause of the issue but has not yet revealed what it is.

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An Adobe spokesperson confirmed to Mashable that the Adobe login is down and that the company is working on a fix, but did not offer a timeframe for when services would be back online.

Adobe login is currently offline, impacting access to some Adobe services. We apologize for the disruption. We have identified the cause and are working to restore the service as quickly as possible. We will share updates on Twitter at @AdobeCare.

The company's status page now lists desktop apps as down as well.

It appears the problems began as early as Wednesday afternoon, when Adobe first reported "an issue with purchasing Creative Cloud subscriptions" on its status page. Issues with downloading applications, admin accounts, Adobe IDs and logging into Creative Cloud accounts were reported soon after.

At the time of this writing, desktop applications that are already installed are up and running, according to Adobe — but downloads, web files, user and admin accounts are all down.

A message on the Creative Cloud website says the site is "currently undergoing maintenance."

Adobe announced it would move its flagship Creative Suite software to a cloud-based subscription-only model last spring, which sparked outrage from many users, particularly those in rural areas with less reliable Internet access. Outages weren't really an issue before it moved to the cloud, since apps and files were stored locally.

Upset users are complaining about the outage on Twitter, of course:

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Topics: apps-and-software, Apps and Software, creative cloud, Tech